Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. (Non-personalised items only)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at orders@kenziescards.co.uk

If your return is accepted, we’ll send provide you the address info to send your order back to

You can always contact us for any return questions at orders@kenziescards.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please note that all issues must be reported to us with 48 hours of the order being delivered. 

Exceptions / non-returnable items
Certain types of items cannot be returned, if your item is personalised we can not accept it for return as it was created just for you.  We also do not accept returns on Items created for events such as concerts or shows. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@kenziescards.co.uk.